Last Updated: June 2026
1. Introduction
Bacci's Vancouver ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation.
By using our website at baccisvancouver.com, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
We may collect the following personal information:
- Name, email address, phone number, and mailing address when you place an order or contact us
- Payment information processed securely through our payment provider — we do not store credit card details on our servers
- Browsing behaviour and device information collected through cookies and analytics tools
- Email address and communication preferences if you subscribe to our newsletter
3. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Communicate with you about your order, exchanges, or enquiries
- Send promotional emails and newsletters if you have opted in
- Improve our website and customer experience
- Comply with legal obligations
We will never sell, rent, or trade your personal information to third parties.
4. Third-Party Services
We use trusted third-party services to operate our business, including:
- Lightspeed — our e-commerce platform and payment processor
- Mailchimp — our email marketing platform. If you subscribe to our newsletter, your email address and name are stored with Mailchimp and processed in accordance with Mailchimp's Privacy Policy (mailchimp.com/legal/privacy)
- Canada Post and courier partners — who receive your name and address solely for the purpose of delivering your order
- Google Analytics — to understand how visitors use our website. This data is anonymised and aggregated
Each of these providers has their own privacy policy governing their use of your data.
5. Cookies
Our website uses cookies to enhance your browsing experience and collect anonymous analytics data. You can disable cookies in your browser settings, though this may affect certain website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent to the use of your information (subject to legal or contractual restrictions)
- Request deletion of your personal information
To exercise any of these rights, please contact us at [email protected].
8. Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically.
11. Contact
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:
Bacci's Vancouver 2788 Granville Street Vancouver, BC V6H 3J3 Email: [email protected] Phone: 604 733 4933 Website: baccisvancouver.com/service/privacy-policy